Frequently Asked Questions
Everything you need to know about your Growplex beauty journey.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 days depending on the destination.
Are Growplex products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with clean, non-irritating ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product—even if opened—for a full refund or exchange, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Growplex is committed to ethical beauty. None of our products are tested on animals, and we do not use any animal-derived ingredients in our formulations.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.