Returns & Exchanges
At Growplex, we want you to be completely satisfied with your beauty journey. If you are not happy with your purchase, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Log into your Growplex account and visit the order history page to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the unused beauty products in their original packaging, ensuring all safety seals and promotional inserts are included.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing